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What's the application can I setup the ORVIBO products?

All of ORVIBO devices work with HomeMate app.

Mobile phone system?

Require Android 4.0 / iOS 8.0 and above

Where can I download the APP?

Please download HomeMate from Google Play Store or APP Store.

Can I control my devices if I disconnect the internet?

All of WiFi devices can't be controlled without internet. ZigBee devices can be controlled in LAN.

How many families can I set in one account?

Five

How many smart hub can I add in my family?

No limited.

How many floors can I add in my family?

No limited.

How many rooms can I add in my family?

No limited.

How many scenes can I create in my family?

100

How many time tasks can I create on my socket?

15

Can I set the language on HomeMate?

Yes, It supports Chinese, English, Spanish, German, French, Japenese and Portuguese now.

Can I bind my phone number to my account?

HomeMate only supports China mainland mobile phone number at the moment..

Can I login HomeMate account in different phone at the same time?

Yes.

Why I get a wrong time in the application?

Please check if you allow HomeMate to get the location permission on mobile phone.

Why I can't receive the notification?

1. Please check if you allow HomeMate to send the notification on mobile phone?
2. Go to the setting of HomeMate, enable the "Timing execution reminder".
3. Make sure you are in "Arming outside" or "Arming at home" mode.

How to utilize HomeMate IFTTT?

1. Enter “Me” page, Click “Automation”.
2. Tap the “+” symbol on the up right corner.
3. Change your Automation name, then Click “Add start conditions”.
4. Choose the sensor you need such as “Window & Door Sensor opened”.
5. Click “Device” on the pop up window, choose the devices you need.
6. Tap “Continue to add” to add the other device.
7. Set the action time, status and save the Automation.

LED light

BLUE: ON
Flash BLUE: can't connect to the router
Flash RED quickly: Configuration mode

Electricity information

AC 120V 10A

LED light

WHITE: ON
Flash RED quickly: Configuration mode

Electricity information

AC 120V 15A;AC 240V 10A

How to configure the socket?

1) Install “HomeMate” app into smart phone, download from APP STORE or Google Play Store.
2) Plug the Socket.
3) Tap “+”symbol on the up right corner, and click the “Smart Socket” option. Tap “S25/S31”, then tap “next”.
4) Press and hold the ON/OFF button for 6 seconds until you see a rapid flashing RED LED light.
5) Ensure your smart phone or tablet device and “HomeMate” APP is connected to the same Wi-Fi network.
6) Select “HomeMate_AP” from network list. Then go back to “HomeMate”, key-in the password of your router or modem with internet and Wi-Fi access, tap “Connect”.
7) Wait for 60 seconds while the HomeMate APP is seaching for your device.
8) Remember to Tap “Save”. Installation completed, you can control your socket via HomeMate app.

What can I do if the configuration is failure?

There are several reasons as below.
1) If your smart phone or pad is Android system please make sure the version of system update to 4.0 or above.
2) During configuring, APP will automatically notice the name of router, if the APP can’t find your router please check your smart phone and WiFi connection.
3) Please check if you give the right password with WiFi.
4) Please check if your router can support wireless IEEE802.11b/g/n standard.
5) Please make sure you enter the right user name of the internet.
6) Please make sure your router security mechanism is WEP, WPA-PSK or WPA2-PSK, we recommend WPA/WPA2.
7) Please make sure you have available IP for the router, if not you can disconnect other device and try again.
8) None of the above, according to the manual please configure again.

How does the smart socket connect to the router if change a new one?

Please configure smart socket and wireless router again.

Why does the smart socket show offline sometimes?

Please check if WiFi is disconnected or not available, and try to restart router.

How many timing tasks can I set at most?

Every smart socket Max supports 15 timing tasks.

Why does the socket show offline sometimes?

Please check if Wi-Fi is disconnected or not available, and try to restart router.

Why does the smart socket backlight is blinking after configure?

Please check as below:
1) Please check if router has a specific setting, such as security protection, user name is requested, password for connection.
2) Wrong password.
3) Router DHCP is closed.
4) Router prevents Smart Camera connecting.

How can I control the socket by Alexa?

As the name of my socket is “light”.
Turn ON/OFF the device.
User: “Alexa, turn on/off the light”
Alexa: OK.

How to add socket to Amazon Alexa?

1. Connect the socket to HomeMate APP first.
2. Log in Amazon Alexa APP, tap the menu icon and clikd "Smart Home" button.
3. Type in "HomeMate" and click "search" icon.
4. Choose the "HomeMate" skill and click "ENABLE" button.
5. Please login your HomeMate account on the pop up window.
6. The last step, press "discover devices" button to discover the socket.
7. Now you could control the socket via Amazon Alexa.

How to install the mini hub?

There are the operation as below:
1) Install “HomeMate” client into smart phone, download from APP STORE or Google Play Store.
2) Power on the mini hub, connect your mobile phone and mini hub to the same router.
3) Enter “HomeMate” app, Tap “+” symbol on the up right corner, then click the “Smart Hub” option. Tap “ZigBee Mini Hub”, then tap “Start to add”.
4) Wait for “HomeMate” APP to search your hub. Then click “Add” button.
5) Remember to Tap “Save”. Installation completed, you can continual to add other ZigBee devices.

Input power

DC5V 1A, micro USB

How could I know whether the smart hub is configured successfully?

Please go to the “Me” page on “HomeMate” APP, then you can find the smart hub on “My Hub” page.

What can I do if the configuration is failure?

There are several reasons as below
1) Please check if your router can support wireless IEEE802.11b/g/n standard.
2) Please make sure your router security mechanism is WEP, WPA-PSK or WPA2-PSK, we recommend WPA/WPA2.
3) Please check if your router has open DHCP.
4) Please check if you had power on the Smart Hub and connected well to network.
5) Please check if your mobile phone and Smart Hub connected to the same router.
6) Please check if you had add this Smart Hub to another account.
7) None of the above, according to the manual please configure again.

Why does the smart hub backlight is rapidly blinking after configure?

The smart hub is upgrading, please keep the smart hub power on for five minutes.

How does the smart hub connect to the router if change a new one?

Please connect your mini hub to the new router by network cable. Then power on the smart hub, and it will connect to network itself.

How many ZigBee devices can be added to the mini hub?

100

How to restore default setting?

Press the button on smart hub for four time, and long press it until the LED light turn off at the fifth time, wait about one minute until the LED light turn on, which means that the device has been reset. This operation will wipe out all data in hub.

What is the LED light status?

STA indicator light keeps on: Working normally.
ZigBee indicator light flashes once time:One device has been triggered.
ZigBee indicator light keeps slowly flashing: Searching devise.

Is this HUB compatible with other ZigBee devices from another brand? How do I add them to the application?

Can not.

How many mini hubs can be added to one family?

Five.

How to configure the switch?

The operation to add Smart Switch.
1. Connect ZigBee Smart Hub to HomeMate APP.
2. Press the button on Switch for five time, and long press it until it fast flash at fifth time to reset it.
3. Then, press the button again, when the LED light slow falshing, you can connect it to the hub.

What is the Input power?

AC 120V 60Hz

What is the Max. Load?

1800W(resistive)/1000W(incandescent)/0.5HP(motor)/1200VA(ballast)

How to use the two-way control?

Install one ON/OFF switch and one Scene switch.

What are the LED light status?

Flash slowly red light: configuration mode; Flash rapidly red light: factory reset.

Can the smart switch use separately?

Without the smart hub, the remote functions with network will be unavailable, but you can turn on/off the switch manually.

What can I do if the switch can't connect to smart hub?

1. Check if the switch flash slowly light?
2. Check if the smart hub is in the configuration mode?
3. Remove the electricity, and repower the switch.
4. Place the switch near to smart hub and try again.

How to add socket to Amazon Alexa?

1. Connect the switch to HomeMate APP first.
2. Log in Amazon Alexa APP, tap the menu icon and clikd "Smart Home" button.
3. Type in "HomeMate" and click "search" icon.
4. Choose the "HomeMate" skill and click "ENABLE" button.
5. Please login your HomeMate account on the pop up window.
6. The last step, press "discover devices" button to discover the switch.
7. Now you could control the switch via Amazon Alexa.

How to configure the switch?

The operation to add Outlet.
1. Connect ZigBee Smart Hub to HomeMate APP.
2. Press the button on Outlet for five time, and long press it until it fast flash at fifth time to reset it.
3. Then, press the button again, when the LED light slow falshing, you can connect it to the hub.

How to reset the Smart Switch?

Press the button on Outlet for five time, and long press it until it fast flash at fifth time to reset it.

Input power

AC 120V 60Hz

Max. Load

1800W(resistive)/1000W(incandescent)/ 0.5HP(motor)/1200VA(ballast)

LED light status

Flash slowly red light: configuration mode; Flash rapidly red light: factory reset

Can the smart switch use separately?

Without the smart hub, the remote functions with network will be unavailable, but you can turn on/off the outlet manually.

What can I do if the switch can't connect to smart hub?

1. Check if the outlet flash slowly light?
2. Check if the smart hub is in the configuration mode?
3. Remove the electricity, and repower the switch.
4. Place the switch near to smart hub and try again.